Job Opening: Email resumes to or come in person to fill out an application. 2526 Western Ave, West Orange.
The Utilities Billing Coordinator serves as functional system specialist of the Utility Billing/Customer Information System, and plays a direct role in the preparation and maintenance of utility billings for the Water District. Team member will provide information to customers and management on the Utility's various billed services and accounts and also perform a variety of billing functions for the Utilities Department, while providing excellent customer service to the public, area government agencies, and private entities.
Duties and Responsibilities
The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.
Essential Duties & Responsibilities
Initiates and performs the billing process of water and sewer charges billed by the District. Prepares and produces quarterly and annual bills for mailing to customers showing an itemized account of the amount owed to the District.
Serves as a functional system specialist of the Utility Billing/Customer Information system by ensuring the proper performance and maintenance of system processes. Compiles data and runs or develops regular and special reports as required. Performs imaging/records management system operations related to billing-related archival record keeping. Coordinates with other responsible staff to ensure the proper functioning of the archival system and related business processes.
Reviews accounts for accuracy and completeness. Investigates and resolves problems. Sets up and monitors new accounts. Answers questions concerning account information.
Investigates complaints. Attempts to find resolution and information required for course of action taken.
Ensures the effective operation of the utility payment drop box and the forwarding of payments to appropriate personnel for processing.
Works with Field Services Technicians and the Field Services Coordinator to maintain and update the actual physical meter inventory. Investigates discrepancies. Publishes reports.
Works with Finance/Accounting on returned checks. Makes necessary adjustments to the utility accounts. Notifies proper personnel. Tracks status.
Provides administrative support to the department.