Frequently Asked Questions
-
How do I set up a new service?
You can start a new service online or in person. We do not start a new service over the phone.
-
What are the hours of operation?
Monday - Friday 7:30am - 4:30pm
-
How Can I pay my bill online? You can pay here. You will need your Account # to pay as a guest and you will need your account number and your portal CID# to register online.
-
When is my water bill due?
Water bills are due on the 15th of the month by 5:00pm. If the 15th falls on a weekend, it will be due the following business day.
-
Am I responsible to pay my water bill if I do not receive it?
Yes, water bills are mailed in bulk at the local post office by the 30th of each month and due the next month on the 15th. If you do not receive your water bill, contact our billing department at (409) 883-4003 ext 2 for your current account balance.
-
What payment methods are available to pay my water bill?
Check/Cash/Money Order/Debit/Credit
-
Are there fees associated with paying my water bill late?
If you pay your bill after the 15th, there is an additional $15.00 added to your account.
-
How will I know if my account is scheduled for termination?
A Notice will be mailed out directly after your due date on the 15th. This letter will state the amount due and the date of termination, which is 10 days after your due date.
-
Why is my bill double what it usually is / What is a balance forward?
If your bill is not paid by the due date you could see 2 months on your utility bill. Check the top of your bill for a balance forward, that will be the past due amount that you can disregard if you have already paid the previous month's bill. Click here for more information on how to read your bill.
-
If my water service is disconnected due to non-payment when will the service be restored?
After termination, we have 36 hours to restore service. Typically we are able to get the water restored on the same day if the payment is made before 3 pm as long as there are no emergencies that come up in the course of business.
-
When will my security deposit be refunded?
Your future water security deposit is refunded (minus the unbilled usage) after you disconnect your water service with us.